InmoNexo
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Terms and conditions

1. Parties and purpose

These terms govern the use of the InmoNexo service, a cloud management software (CRM) for real estate agencies and professionals, provided by:

The service is aimed at professionals and businesses; it is not offered to consumers. By creating an account and accepting these terms, the agency or professional ("the Customer") enters into a contract with InmoNexo.

2. Account and users

The Customer must provide accurate data and keep it up to date. The administrator user manages the agency's users and their permissions. Each user must keep their password safe; we recommend enabling two-step verification. The Customer is responsible for the use of the account by its users.

3. Free trial

Every new account has a 14-day free trial, with no card and no commitment. If a plan is purchased during the trial, the paid period starts on the date payment is confirmed and the remaining trial days are not carried over. If no plan has been purchased when the trial ends, the account becomes read-only for 15 days (you can sign in, view and export data, but not edit or publish) and is then deactivated. Data of a deactivated account is deleted 90 days after deactivation.

4. Plans, prices and payment

Current plans (monthly prices excluding VAT):

Chat web add-on – €5.50/month per agency (excl. VAT): chat on the agency website; visitors write and the team replies from the CRM. Activated from the account, no minimum term, and not included in the free trial.

Features marked "coming soon" on the website are not part of the service until launched. The detailed limits of each plan and add-on are those published on inmonexo.es at the time of purchase. All prices exclude VAT, which is added to the invoice at the applicable rate. Payment can be monthly or annual; annual payment equals 10 monthly fees for 12 months of service (2 months free). Payment is made by the methods InmoNexo indicates at purchase; an upgrade to a higher-priced plan or option is activated when payment is received. InmoNexo may change prices with at least 30 days' notice by email; the new price applies from the next billing period and the Customer may cancel beforehand at no cost.

5. No minimum term; cancellation

There is no minimum term or lock-in. The Customer may cancel the subscription at any time from Configuración › Plan in the CRM or by writing to soporte@inmonexo.es. Cancellation takes effect at the end of the period already paid, until which access is maintained; partial periods are not refunded. Before cancelling, the Customer can export all its data as a ZIP file. Data is deleted 90 days after cancellation or deactivation, except data that must be kept by law.

6. Acceptable use

The Customer undertakes to use InmoNexo lawfully and in accordance with these terms and, in particular, not to upload unlawful content or content that infringes third-party rights, not to send unsolicited communications, not to attempt to access other agencies' data or unauthorised parts of the system, and not to overload or interfere with the service.

7. Customer data and data protection

The data the Customer enters in the CRM belongs to the Customer. The Customer is the controller of its clients', owners' and contacts' data and must have a legal basis to process it; InmoNexo acts as processor under the Data Processing Agreement, which forms part of these terms and is provided to the Customer (also on request at soporte@inmonexo.es). Other processing is explained in the Privacy policy.

8. Agency website and portals

The Customer is responsible for the content of its website and the listings it publishes, and for the legal texts of its own website. Publishing on property portals requires, where applicable, a contract between the Customer and each portal; InmoNexo generates the feeds but is not a party to those contracts nor liable for the portals' activity.

9. Availability and support

InmoNexo uses reasonable means to keep the service continuously available, with encrypted daily backups, but does not guarantee an uninterrupted or error-free service. Maintenance will be carried out at low-usage times where possible. Support is provided by email at soporte@inmonexo.es.

10. Intellectual property

The software, the InmoNexo brand and the documentation belong to their owner. The subscription grants the Customer a non-exclusive, non-transferable right of use while it is in force, without transferring any ownership rights.

11. Liability

Except for wilful misconduct or gross negligence, InmoNexo's total liability to the Customer on any grounds is limited to the amount paid by the Customer in the 12 months before the event giving rise to it. InmoNexo is not liable for loss of profit or indirect damage, nor for failures caused by third parties (networks, portals, recipients' email providers) or by use of the service contrary to these terms.

12. Suspension

InmoNexo may suspend access, with prior notice where possible, in case of non-payment or use contrary to these terms or the law, or immediately if necessary to protect the security of the service or other customers.

13. Changes to these terms

InmoNexo may update these terms with at least 30 days' notice by email to the account holder. If the Customer does not agree, it may cancel before they take effect.

14. Governing law and jurisdiction

These terms are governed by Spanish law. Any dispute shall be submitted to the courts of Toledo (Spain).

This English version is provided for convenience; in case of discrepancy, the Spanish version prevails.

Last updated: 20/10/2026